FAQs

 1. What Makes Old Village PuEr Tea Special

  • Specially formulated and packaged in Singapore
  • Certified by HACCP food safety 
  • Natural finest full tea leaves with no artificial flavouring, no pesticide, no preservatives, no expiry if unopened
  • Biodegradable teabag made of cornstarch from Japan
  • From the famous mountains in China 
  • Harvested by hand during the Spring Season
  • Full-bodied floral aroma and unforgettable after-taste
  • Multiple health benefits

 

2. Preparing Old Village PuEr Tea

For Group Consumption:

1 tea bag is to 200ml water
3 tea bags is to 600ml water
Follow the steps below

For Personal Consumption:

  • For Golden Moments & Tropical Romance

Place a tea bag in a cup
Add hot water (100oC) till the tea bag is covered and wait for 2-3 seconds
Discard the hot water in the cup
Add 200ml of hot water (100oC)
1st brew: Steep tea for 4 mins, remove tea bag and enjoy
2nd brew: Steep tea for 5 mins for an even better taste

  • For Enchanted Beauty, Majestic Vintage, Fresh Fusion, Woken Dragon & Imperial Treasure

Place a tea bag in a cup
Add hot water (90oC) till the tea bag is covered and wait for 2-3 seconds
Discard the hot water in the cup
Add 200ml of hot water (90oC)
1st brew: Steep tea for 3 mins, remove tea bag and enjoy
2nd brew: Steep tea for 4 mins for an even better taste

  • For Black Classic & Sweet Sixteen

Place a tea bag in a cup
Add hot water (80oC) till the tea bag is covered and wait for 2-3 seconds
Discard the hot water in the cup
Add 200ml of hot water (80oC)
1st brew: Steep tea for 3 mins, remove tea bag and enjoy
2nd brew: Steep tea for 4 mins for an even better taste

 

3. Storing of Old Village PuEr Tea

There is no expiry date if Old Village Pu Er Tea is stored in a cool, dry and odour-free environment. Avoid sunlight. Our tea does not go stale but mellows and improves with age like fine wine. The longer you keep the tea, the better the taste.

 

4. Consumption of Old Village PuEr Tea

For all age groups, can be consumed anytime during the day.

Ideal for meetings in the office, celebrations or gatherings.

 

5. Shipping and Delivery

Within Singapore

FREE courier delivery for orders S$50 and above.
S$5 courier delivery fee for orders below S$50.

It takes 2 - 4 working days after your order date for your order to reach you, may take longer during public holidays / peak periods.

International Shipping

FREE courier delivery for orders S$150 and above.
S$15 courier delivery fee for orders below S$150.

It takes 3 - 14 working days after your order date for your order to reach you, may take longer during public holidays / peak periods.

Note:
For international shipments, customer is responsible for sales tax or import duties levied by the country you are shipping to.

Other Shipping Terms
• We reserve the right to amend or discontinue the above shipping terms at any time
• Order value used to determine shipping fee is AFTER any applicable promotional discount or voucher
• No refund of shipping fee for product exchange or return
• Orders will be shipped to the Delivery Address provided by customer upon checkout. Customer has to provide the CORRECT Delivery Address and recipient’s name and telephone number when submitting order. Return package due to an invalid address provided or if the package is unclaimed despite delivery attempt, customer has to bear the shipping cost necessary for re-shipping. A return or refund will not be allowed for such cases.

 

6. Exchange, Replacement & Refund Policy

• Our exchange / replacement policy lasts 7 days upon receipt of package.
• We replace faulty item delivered to you due to manufacturer’s production defect, or exchange item wrongly delivered to you.  It will be free delivery for such replacement / exchange.  Please email details to enjoy@puer.com.sg
• To be eligible for an exchange / replacement, your item must be unused and in the same condition that you received it.  It must also be in the original packaging in retail conditions.  
• Original shipping cost (if any) paid for the item to be exchanged / replaced will not be refunded.
• If we are unable to exchange or replace the wrong / faulty item, we shall refund the payment to you.

 

7.  Privacy policy

Please refer to the footer of your checkout page.

 

8.  Terms of service

Please refer to the footer of your checkout page.

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