Shipping & Delivery
Thank you for shopping with us.
📦 General Shipping Terms
All orders from our store are shipped under Ex-Works (EXW) terms. This means:
-We prepare and hand over your order to the shipping provider of your choice (or our appointed courier).
-Once the goods are dispatched from our facility, all shipping risks and responsibilities are transferred to the buyer.
Even if free shipping is offered as part of a promotion or product bundle, it does not include insurance or customs clearance.
📍 Import Duties, Taxes & Insurance
-Import duties, VAT/GST, or local taxes (if any) are the sole responsibility of the buyer. These are determined by your country’s customs authorities and are not included in our product or shipping prices.
-If you wish to insure your shipment against loss or damage, please notify us before your order is shipped. We’re happy to arrange insurance coverage at your request and cost.
🚛 Shipping Timeframes
Our international shipments are primarily handled by Singapore Post.
-Standard Air Shipping via Singapore Post: 12–20 working days (with tracking)
-Economy Sea Shipping via Singapore Post: 6–12 weeks (limited tracking, lower cost)
If you prefer a faster and more secure service, such as DHL or FedEx, please inform us before placing your order. We’ll be happy to arrange it, and a freight top-up will be required based on the selected courier and destination.
🏠 Local Delivery (Singapore)
-Orders for local delivery will be picked up on the next working day, and delivered by the third working day.
-If you have urgent delivery needs, please contact us to arrange special handling (additional charges may apply).
💬 Questions?
If you have any questions about your order's delivery options, insurance, or customs processes, feel free to reach out to us at [insert your support email].
Thank you for your understanding and support.
Optional Add-on:
If you offer in-store pickup, you can add:
🏠 in-store Pickup
We offer self-pickup by appointment at our tea studio. Please select your preference during checkout.