Shipping & Delivery

Thank you for shopping with us.

📦 General Shipping Terms

All orders from our store are shipped under Ex-Works (EXW) terms. This means:

-We prepare and hand over your order to the shipping provider of your choice (or our appointed courier).

-Once the goods are dispatched from our facility, all shipping risks and responsibilities are transferred to the buyer.

Even if free shipping is offered as part of a promotion or product bundle, it does not include insurance or customs clearance.

📍 Import Duties, Taxes & Insurance

-Import duties, VAT/GST, or local taxes (if any) are the sole responsibility of the buyer. These are determined by your country’s customs authorities and are not included in our product or shipping prices.

-If you wish to insure your shipment against loss or damage, please notify us before your order is shipped. We’re happy to arrange insurance coverage at your request and cost.

🚛 Shipping Timeframes

Our international shipments are primarily handled by Singapore Post.

-Standard Air Shipping via Singapore Post: 12–20 working days (with tracking)

-Economy Sea Shipping via Singapore Post: 6–12 weeks (limited tracking, lower cost)

If you prefer a faster and more secure service, such as DHL or FedEx, please inform us before placing your order. We’ll be happy to arrange it, and a freight top-up will be required based on the selected courier and destination.

🏠 Local Delivery (Singapore)

-Orders for local delivery will be picked up on the next working day, and delivered by the third working day.

-If you have urgent delivery needs, please contact us to arrange special handling (additional charges may apply).

💬 Questions?

If you have any questions about your order's delivery options, insurance, or customs processes, feel free to reach out to us at [insert your support email].

Thank you for your understanding and support.

Optional Add-on:

If you offer in-store pickup,  you can add:

🏠 in-store Pickup

We offer self-pickup by appointment at our tea studio. Please select your preference during checkout.