Tea Brewing SOP × On-the-Job Training (OJT) Coaching - Eligible for SkillsFuture Credit | NTUC UTAP Funding

Tea SOP × Coaching for Trainers and Leaders

(OJT Instructional Coaching) | Course Code: TGS-2024052135
Duration: 12 hours over 1.5 days
Course Fee: SGD 350
Eligible for SkillsFuture Credit | NTUC UTAP Funding (conditions apply)
Organised by iGlow Solutions LLP (SSG-registered training provider)

🍵 Master Performance Coaching Through the Ritual of Tea 

Teach with confidence. Guide with clarity. Lead with calm.

This hands-on course uses the art of tea brewing as a living model to teach SOP (Standard Operating Procedures), workplace coaching, and performance mentoring.

Whether you're a team leader, trainer, service supervisor, or someone looking to grow your ability to teach and mentor others — this course gives you practical, transferable skills to structure a process, guide learning, and create consistency.

Learn how to turn daily actions into teachable moments — and become the kind of person others learn best from.

🍵 用泡茶 SOP 学会表达与教人，一门跨行业都实用的教练技能课
无论你是职场主管、服务团队领班、培训师，还是想把兴趣变成影响力的你，都会在这门课中学到：
- 如何把复杂技能变成清晰 SOP
- 如何引导新人按步骤执行
- 如何在现场做出具体反馈与示范
- 如何带出一个能复制的标准

最重要的是：你会在「泡茶」的过程中练会这些关键能力，让学会教人，成为你职场或生活中新的优势。

🎯What You Will Learn
- Understand the purpose and power of SOPs in workplace settings
- Learn how to break down complex tasks (e.g. tea brewing) into teachable steps
- Master coaching techniques for clear, repeatable, and efficient knowledge transfer
- Design and implement task performance checklists and evaluation rubrics
- Build confidence in leading OJT sessions with professionalism and structure
- Cultivate team motivation and consistency through a tea-inspired training mindset

🎯 你将学会的技能
- 理解 SOP 在职场中的意义与应用价值
- 学会将复杂任务（如泡茶）拆解成可教学的步骤
- 掌握清晰、可重复、高效率的教练技巧，提升知识传授力
- 设计并应用任务执行检查表与评估标准
- 建立信心，以专业与结构化的方式带领 OJT 培训
- 透过“茶式教练心法”，培养团队一致性与内在动力

🍃Unique Features – SOP Meets Tea Culture

- Live SOP Demonstration: Using tea brewing as a real-world workflow
- Tea as Training Tool: Apply calmness, detail orientation, and ritual precision to training practices
- Structured Task Execution: Water temperature, tea measurements, timing – every detail matters
- Cultural Appreciation: Learn the underlying values of tea — respect, focus, harmony — and how they translate into workplace excellence
- Posture, Presentation, Professionalism: Tea-based role-play to train real-life customer service and technical task coaching

🍃 独特亮点：当 SOP 遇上茶文化
- SOP 实境演示：以泡茶流程为范例，示范真实的作业指导流程
- 以茶为训：将泡茶中的“细节意识、安定心态、专注仪式感”应用于培训实务
- 任务结构化执行：从水温、茶量到时间掌控，每一步都讲究标准化与一致性
- 文化价值启发：从茶文化中的“敬、静、和、净”，转化为职场中的卓越表现
- 体态 × 表达 × 专业力：通过茶席情境模拟角色扮演，训练客户服务与技术任务辅导的实战能力

👥Who Should Attend
- Supervisors, trainers, and team leaders in F&B, beauty, wellness, retail, or service industries
- Professionals responsible for staff performance, service consistency or operational SOPs
- Entrepreneurs building small teams and internal training structures
- Anyone passionate about tea, coaching, and sustainable skills development

👥 适合对象
-来自餐饮、美业、健康、零售或服务行业的主管、导师、团队带领者
- 负责员工培训、服务标准执行、或 SOP 设计实施的专业人士
- 正在建立小团队与内部培训体系的创业者
- 热爱茶、热爱教学、重视技能传承的学习型人才

💡 Important Note

This course is SkillsFuture Credit eligible.
NTUC members may apply for UTAP support of up to $175 (conditions apply).

📌 Your SkillsFuture Credit begins to expire from December 2025 — act now while credits are still valid.

Please drop us an email to acadamy@ovp.com.sg, or whatsApp to us at +65 8110 8189 with the following information, and we shall guide you through to complete the submission in the SkillFuture Credit.